Privacy Policy

Our Privacy commitment

Privacy is a matter of concern for both of us. There is a wide range of products and services that are offered by us. And in return, we collect, store and use the personal data collected from you. We are committed to protect your private information and keep your privacy rights intact to ensure your data security.

Our Privacy Statement

The privacy statement is all about the ways by which we collect, use and protects your information. Remember, it is applicable to all the businesses that are related to Telstra Corporation Ltd. It explains to both our control and processing of the Personal data. It has the Credit reporting policy that tells you the basics to use any credit information that we collect. Also, we might update the policy over time however, if we post the updates you will see on the official website.

What Personal Data do we collect?

The information we collect relies upon how to use our products and services as well as the relationship and trust we have with our customers. This includes information such as your name, date of birth and other valuable details. There are many details that are collected such as:

  • Financial and credit information
  • Information about your products and services
  • Information related to the use of products and services.
  • Technical information about your products and services.
  • More environmental complex and sensitive information.

You might need to provide personal information about other individuals to us. We can trust the personal data and the information provided by you.

How we collect Personal Data?

There are basically three ways to collect Personal data. Here are the ways:

  • You provide the relevant details to us.
  • We collect the information by ourselves.
  • We get the information about you through the third-party.

How we keep your information or Personal Data?

We store the information in the form of hard copy or soft copy format and we store it with all intact privacy that we operate by ourselves. The Personal data that is obtained from you is operated by our service providers only. We put our hands on and use a combination of tech solutions, security control in order to protect and safeguard your data or personal information.

How do we use the Personal Data collected?

We will use the information if we have valid reasons that come under the legal terms and conditions. Moreover, it is our legal duty to protect your rights to get data privacy and security. These do include the data usage for admin works, protection from network fraud, communication, improvements, analysis and development, Direct Marketing and much more.

When do we share your Personal Data?

We share your Personal Data with our service providers and other parties who are reliable to us. This includes the organizations, agents, partners and the contractors who help is to provide our business products and services. We require such parties to take appropriate initiatives to protect the information and restrict the breaches.

How you can get access to your Personal Information?

To build the trust factor on our products and services, it is important to make sure that we are using your personal data accurately and completely without any flaw. If there is even a slight change in the information that you provide then contact the Telstra Service provider to request for change. There will be no charge to submit your request however, there might be small amounts of admin charge for accessing your Personal data.

How you can make a privacy complaint?

You can contact us using the contact details provided on the website and then lodge a complaint about your concerns. We are committed to acknowledging your complaint promptly and we will also give you an estimation regarding till when will the service agent gets back to you. We provide the customer support services 24*7 with expert guidance from experienced technicians.

How will you contact us?

If there are some queries or questions related to this Privacy statement then feel free to call us on our helpline number that is available on the official Telstra website. You can also mail us to [email protected].

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